Why partner with Pebble
Good AI delivery takes more than good software.
It takes an understanding of the customer's goals, environment and decision context, a practical delivery method, and governance and support that last beyond the pilot.
What partners bring
- ✓ Customer relationships
- ✓ Industry expertise
- ✓ Transformation capability
- ✓ Implementation capacity
- ✓ Managed services
What Pebble brings
- ✓ The software platform
- ✓ Customer relationships
- ✓ Product expertise
- ✓ Enablement and training
- ✓ Agreed product escalation
Pebble-led, partner-led or joint. Agreed per opportunity.
Leadership model
Who leads is decided for each opportunity, not fixed by the relationship.
Responsibilities
Each party's role in discovery, delivery and support is written down before work starts.
Commercial terms
Commercial arrangements are agreed for the opportunity at hand.
The customer decides
Customer choice, capability, capacity, conflicts and agreed commercial terms are part of every delivery decision. Joining the program doesn't guarantee work.
Partner journey
Four stages. Preference is earned.
After an initial conversation about fit, partners progress on evidence: what they've learned, and what they've delivered with customers.
Commit
- ● Sign the partner charter
- ● Agree contacts and working principles
Enable
- ● Complete the training pathway
- ● Pass the knowledge assessment
Prove
- ● Originate qualified pipeline
- ● Show evidenced customer progress
Earn
- ● Pebble approves Preferred status
- ● Priority consideration for services delivery
Preferred status is approved by Pebble on evidence. It isn't automatic, and customers always choose who delivers.
The program
A practical program for delivery partners.
Build the product knowledge and delivery capability to create customer outcomes with PebbleAI. Expectations run both ways.
What you can expect
- ✓ Product and delivery enablement
- ✓ Approved guidance and reusable patterns
- ✓ Chances to shadow, co-deliver or lead agreed work where a customer need fits
- ✓ A clear process for registering and progressing opportunities
- ✓ Reviews of capability, delivery quality and contribution to shared practice
What we expect
- ✓ Investment in nominated people and ongoing learning
- ✓ Accurate opportunity information with customer-backed next actions
- ✓ Customer trust, responsible handling of information, and disclosure of conflicts
- ✓ Quality delivery: documentation, testing, human review and maintenance planning
Partner status. Pebble may recognise different levels of participation as the program develops. Preferred status is earned through evidence and approved by Pebble. It isn't automatic and doesn't guarantee work.
Solutions
From customer problem to maintained workflow.
Partners help with discovery, solution shaping, workflow configuration, integration, governance, change, adoption and ongoing support. Example areas:
Every solution defines the customer outcome, users, sources, integrations, review points, success measures and maintenance model.
Public material here. The detail lives in the partner portal.
Public resources
- ● Partner overview
- ● Program guide
- ● Use-case examples
- ● Events and lunch-and-learns
- ● Approved product and delivery explainers
- ● Partner application
Partner portal
For approved partners, through a secure login.
- ● Architecture and security material
- ● Training and labs
- ● Pricing and contracts
- ● Opportunity registration
- ● Delivery templates
Questions partners ask first
Is the program exclusive?
No. Participation is non-exclusive unless we separately agree otherwise.
Is work guaranteed?
No. Work depends on customer choice, capability, capacity, conflicts, continuity and agreed commercial terms.
Can a partner lead an engagement?
Yes. Opportunities can be Pebble-led, partner-led or joint. The model is agreed for each one.
Does joining make us a reseller?
Not automatically. Resale, referral or other commercial rights need separate written terms.
What training is required?
The pathway covers product knowledge, customer discovery, solution design, governance and practical delivery. Attendance alone doesn't make a team delivery-ready.
Can we bring our own customer opportunity?
Yes. Register it with a named customer problem, a plausible use case, stakeholder access, timing, decision path, owner and a dated next action.
Is customer data used to train models?
See our Security page for how data flows through Pebble, or ask us for the current security documentation.
How do we get support?
Approved partners get the support and escalation route that fits their relationship and engagement.